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FAQ

  • What is your Return Policy?
    Return Period: Items must be returned within 14 days from the date of purchase. Returns beyond this period will not be accepted. Condition of Items: Items must be returned in their original condition, with all tags attached and without any signs of wear, use, or alteration. Items must also include any original packaging, authenticity cards, and dust bags. Proof of Purchase: A valid receipt or proof of purchase is required for all returns. Returns without proof of purchase will not be accepted. Return Process: To initiate a return, customers must contact our customer service team via email or phone to request a Return Authorization (RA) number. Items returned without an RA number will not be accepted. Customers are responsible for return shipping costs, and we recommend using a trackable shipping service. Refunds: Once the returned item is received and inspected, customers will be notified of the approval or rejection of their return. If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment within a certain amount of days. Exchange Policy: Due to the unique inventory of a luxury resale boutique, we can offer exchanges for items of equal or greater value, subject to availability. Customers wishing to exchange an item should follow the return process and specify their desire for an exchange. Non-Returnable Items: Final sale items, jewelry, and accessories are non-returnable. Please consider your purchase carefully. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your purchase to arrange for a return and exchange at no additional cost. Contact Information: For any questions or concerns regarding returns or exchanges, please contact our customer service team at hello@theluxuryreveal.com
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