top of page

Shipping & Returns

Shipping Policy

We are committed to providing you with a seamless and worry-free shopping experience right from the moment you place your order to its safe arrival at your doorstep. To ensure convenience and satisfaction, we offer the following shipping policy:

Free Shipping on Orders $500 and Above: For all orders with a total value of $500 or more, we are delighted to offer you free shipping. It's our way of expressing our gratitude for your trust and loyalty. Rest assured that your package will be delivered promptly, securely, and at no additional cost. Enjoy the convenience of shopping with us, knowing that shipping is on us for these special purchases.

Standard $10 Shipping on Orders Under $500: For orders below $500, we offer a flat-rate shipping fee of $10. We strive to keep our shipping charges reasonable and affordable, ensuring you can enjoy our products without breaking the bank. Your order will be carefully packaged, insured, and tracked throughout its journey to ensure safe arrival at your designated address.

Insured and Tracked Shipments: We understand the value you place on your purchases, and that's why we take every precaution to protect your investment. All our shipments are fully insured against loss, theft, or damage during transit. Additionally, we provide tracking information for your convenience, allowing you to monitor the progress of your package from the moment it leaves our warehouse until it reaches your hands.

Delivery Timeframes: We strive to process and ship your order quickly. Our dedicated team works diligently to ensure that your package is dispatched within 2 business days from the date of purchase. The estimated delivery time will vary depending on your location and the shipping carrier's service.

Generally, you can expect your order to arrive within [3] business days after it has been shipped. Please note that unforeseen circumstances, such as weather conditions or customs clearance, may occasionally cause slight delays, but we will keep you informed every step of the way.

International Shipping: We are thrilled to offer worldwide shipping to cater to our global customers. International shipping charges will vary based on the destination country and the weight of the package. Please note that additional customs duties, taxes, and fees may apply depending on your local customs regulations. These charges are the responsibility of the customer and are not included in our shipping fees.

Order Tracking and Updates: Once your order has been shipped, you will receive a confirmation email containing your tracking information. This will allow you to stay informed about the progress of your shipment and its estimated delivery date. You can also track your order directly on our website by logging into your account and accessing the order details.

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our friendly customer support team. We are here to assist you and ensure that your shopping experience with us exceeds your expectations.

Return & Exchange Policy

We want you to love your purchase as much as we do. We understand that sometimes, things may not work out as expected. That's why we have crafted a warm and friendly return policy to ensure your satisfaction with every order.

If for any reason you are not completely satisfied with your luxury consignment or vintage clothing purchase, you may return it within 7 business days from the date of delivery. We want to make the return process as smooth and hassle-free as possible.

To initiate a return, please follow these simple steps:

  1. Contact us within 3 business days to notify us of your intent to return the item. You can reach us via phone, email, or through our website's live chat feature. We're here to assist you every step of the way.

  2. Our customer support representative will provide detailed instructions on how to proceed with the return. We may ask for relevant information, such as your order number and the reason for the return, to help us better understand your needs.

  3. Once we have reviewed your return request, we will provide you with a return authorization code and the return shipping address. Please ensure that the item is securely packaged to prevent any damage during transit.

  4. Ship the item back to us using a reliable and trackable shipping method. We recommend obtaining a tracking number for your reference. Please note that the return shipping costs will be the responsibility of the customer unless the return is due to an error on our part.

  5. Upon receiving the returned item, our team will carefully inspect it to ensure it is in its original condition, with all tags and packaging intact. Once the item passes our inspection, we will proceed with the refund process.

  6. Refunds will be issued to the original payment method used for the purchase. Please allow for up to 5 to 10 business days for the refund to reflect in your account, depending on your payment provider's policies.

Please keep in mind the following important points regarding our return policy:

  • Returned items must be unworn, unused, and in their original condition, with all tags and packaging intact.

  • We reserve the right to deny a return if the item shows signs of wear or damage or if it does not meet our return policy criteria.

  • Certain items, such as intimate apparel, swimwear, and earrings, are non-returnable for hygiene reasons.

  • Items purchased during promotional or clearance sales may be subject to different return conditions, which will be clearly communicated at the time of purchase.

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our dedicated customer support team. We are here to provide you with the exceptional service you deserve.

Thank you for choosing [Your Store Name]. We appreciate your trust and look forward to serving you again in the future.

bottom of page